A conversation with... Georgina Díaz

Georgina Díaz is General Manager of the National Teachers’ Life Insurance Society (Costa Rica)

Tell us about your organisation?

The National Teachers’ Life Insurance Society has been serving Costa Rica’s education sector, both public and private, for over a century. In 2025, we celebrate our 105th anniversary, a milestone that reflects our commitment to positively impacting thousands of Costa Rican families through protection and solidarity.

Our model operates as a pure mutual sharing system, unique in the country and the region, sustained by the trust and sense of belonging of nearly 190,000 members. Beyond life insurance, we provide solidarity-based assistance programs that embody our belief in accompanying people through every stage of life. Guided by the principle of mutual aid, our goal is to remain a pillar of trust and sustainability for at least another hundred years, proving that a people-centred economy can truly transform lives and build a better future.

What sets you apart, and how do you impact your communities?

What sets us apart is that our purpose goes beyond offering life insurance; we build trust and security across generations. Our mutual life policy has supported thousands of families in difficult times, offering financial peace when it matters most. We also invest in social and educational programs that strengthen communities, because we believe solidarity should be tangible.

One of our flagship initiatives is Yo Pienso Verde (“I Think Green”), a 12-year programme that promotes environmental awareness in schools across the country. It encourages sustainable practices such as waste management, carbon footprint reduction, water and energy efficiency, and organic gardening. Participating institutions not only reduce their environmental impact but also become role models for others.

Aligned with this vision, our Green Building project is transforming our headquarters into a more sustainable workspace. The success of these initiatives is measured not only by environmental indicators (such as waste reduction or energy savings) but also by their social impact. Each action is designed to create positive change in our communities and inspire active participation from our members. We are proud to be Costa Rica’s first insurer to achieve Carbon Neutral certification, in addition to holding the INTE/ISO 9001:2015 and INTE G-35:2012 certifications.

We also provide financial education workshops that strengthen members’ personal and economic well-being. Our ongoing digital transformation has improved accessibility through new technological solutions, complemented by a network of 14 branches nationwide that ensure personal support and proximity. All these efforts are rooted in our founding values—solidarity and commitment to the common good—which continue to guide our present and future.

Why do you think the CM50 is important?

Because it unites cooperatives and mutuals worldwide under a shared vision: proving that cooperation is a genuine force for social transformation. For us, being part of this community strengthens our collective voice, promotes the exchange of experiences, and advances a fairer, more inclusive, and resilient economic system. The ultimate goal is to inspire global actions that prioritise people over markets.

What are your expectations for Doha and beyond?

In Doha, we hope to foster dialogue that leads to concrete commitments showcasing the role of cooperatives, mutuals, and social economy enterprises in sustainable development. Looking ahead, we aim to help shape a global narrative that recognises these organisations as key players in addressing inequality, climate change, and social inclusion.

How do cooperatives build a better world?

By placing solidarity at the heart of the economy, proving that growth is possible when no one is left behind.